Man sitting at a table with laptop and cup of coffee staying connected with Viasat's satellite internet and the FCC's Affordable Connectivity Program.

Are you a current Viasat customer with the ACP discount?

Here's what this means for you:

 

  • As long as you remain eligible, you will continue to receive the ACP benefit on your billing statements until approximately April of 2024.
  • If Congress does NOT act to continue funding the program, if you remain with Viasat after the funding ends you will see increases in your billing statements.
  • If Congress extends the program before April, then the benefit will continue in accordance with what Congress enacts.

Frequently asked questions

About the Affordable Connectivity Program

The Affordable Connectivity Program (ACP) is up to a $30/mo. discount that applies to the cost of internet service if your household qualifies. If you reside on qualifying Tribal lands, you may be eligible for up to a $75/mo. discount.

Congress intended for the ACP to be a longer-term program. However, at the present time, the government funding for the program may end in April 2024. While there is proposed legislation to extend ACP currently under consideration, unless and until funding is approved, the ACP benefit is only available to new enrollees until February 7th, 2024 by 11:59 p.m. ET.

As long as you remain eligible, you will continue to receive the ACP benefit on your billing statement until approximately April 2024. If Congress does NOT act to continue funding the program and if you remain with Viasat after funding ends, you will see increases in your billing statements.

If Congress extends the program before April, then the benefit will continue in accordance with what Congress enacts.

Viasat is eager to assist you with any concerns; however ACP participants may also contact the FCC's Consumer Complaint Center at 1-888-225-5322 or at http://consumercomplaints.fcc.gov/hc/en-us/articles/4412582232980-Need-Help-with-an-Affordable-Connectivity-Program-ACP-or-Emergency-Broadband-Benefit-EBB-complaint 

If you have additional questions, please contact the ACP Support Center at 1-877-384-2575. For any additional information, please use the links below:

http://www.fcc.gov/acp

http://www.fcc.gov/affordable-connectivity-program-consumer-faq

http://www.fcc.gov/sites/default/files/ACP_Wind-down_Fact_Sheet_Final.pdf

ACP eligibility and the application process

The benefit is limited to one per household and can only be applied to one provider at a time. However, you may choose to transfer your benefit to another participating provider at any time, including after February 7th until the end of the program.

The ACP benefit is nontransferable between other persons or households. The ACP benefit is limited to one monthly benefit per household.

You may be de-enrolled from the ACP through Viasat for several reasons, including the following:

 

  • If you no longer meet the eligibility requirements of ACP
  • If you request another service provider to transfer your ACP discount to them from Viasat
  • If you request to be de-enrolled from ACP through Viasat
  • If the monthly cost of your internet service is entirely covered by the ACP discount and you have not used the service at least once in the past 30 days

ACP and your internet bill

Yes, you can apply the ACP to the cost or your current Viasat Internet service.

Your ACP discount will appear in the same location as your standard Internet Plan charges as "ACP Discount" or "ACP Tribal Land Discount", and it will reduce the total due by up to $30 per month, or up to $75 per month for those residing on eligible Tribal lands.

You could see the ACP discount on the first bill you receive following confirmation of your enrollment in the ACP. However, depending on when you enroll, and the date of your bill cycle, the discount may not appear until your second bill after enrollment. 

As of now, the ACP discount will no longer appear on your bill after your April invoice.

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Interested in learning about our home internet plans?


Viasat service and participation in the ACP program is only available in select areas and to eligible households. At the conclusion of the ACP program or when a household is no longer eligible, customers will be subject to Viasat's regular rates, terms, and conditions. 

One-time standard installation fee may be charged at the time of sale. Monthly service fee, equipment lease fee and taxes apply. Offer may be changed or withdrawn at any time. If you receive service through the ACP, you may discontinue service or switch to another service plan at any time without penalty, and you may transfer your benefit to another participating provider up to one time per month.

Copyright © 2024 Viasat, Inc. All rights reserved. Viasat, the Viasat logo and the Viasat signal are registered trademarks of Viasat, Inc.

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